Entergy offers text commands that make it easy to quickly access and manage your account, report outages, and more! All you need is a mobile phone.

Check out our Frequently Asked Questions section to learn how to register your phone and start texting today.

Text commands to

36778

Outage Commands

OUT

Report an outage.

Send Text Message ▸

Stat

Learn the status of an outage.

Send Text Message ▸
Account Commands

BAL

Receive account balance information.

Send Text Message ▸

EXT

Request a payment extension.

Send Text Message ▸

Learn more

Order

Check the status of a work order or permit.

Send Text Message ▸
Registration Commands

Reg

Register the current phone to an Entergy account.

You must include your Entergy account number, zip code, and a nickname for your account.

EXAMPLE TEXT:
REG 12345678 70113 home

Send Text Message ▸

Nick

Change the nickname assigned to your account.

EXAMPLE TEXT:
NICK home

Send Text Message ▸
Other Commands

Info

Get a list of commands.

Send Text Message ▸

Help

Receive important disclosures and help information.

Send Text Message ▸

Pause

Temporarily turn off outage alerts to your phone.

Send Text Message ▸

Resume

Resume texting after using the Pause command.

Send Text Message ▸

Cancel

Disable texting.

You will no longer receive text messages from us and will need to reregister your phone to send text messages to us.

Send Text Message ▸

Frequently Asked Questions

How do I register?

To take advantage of this service, text the following information to 36778:

REG

Your Account Number

Your Zip Code

An Account Nickname

Example: REG 12345678 70113 home

How do I send a text?

Start a new text message on your phone.

In the To field, add the number 36778.

In the text field, enter the appropriate text command.

Tap Send.

How much does this service cost?

While this service is offered at no cost, standard texting and data rates from your wireless carrier apply. Entergy is not responsible for these charges.

Can you guarantee delivery of text messages?

Entergy cannot guarantee the delivery of text messages. Your wireless carrier is responsible for transmitting text messages. If you do not receive a text confirmation after sending a text command, please log in to myEntergy or contact customer service.

Entergy offers text commands that make it easy to quickly access and manage your account, report outages, and more! All you need is a mobile phone.

Text commands to

36778

Outage Commands

OUT

Report an outage.

Stat

Learn the status of an outage.

Account Commands

BAL

Receive account balance information.

EXT

Request a payment extension.

Order

Check the status of a work order or permit.

Registration Commands

Reg

Register the current phone to an Entergy account.

You must include your Entergy account number, zip code, and a nickname for your account.

Nick

Change the nickname assigned to your account.

Other Commands

Info

Get a list of commands.

Help

Receive important disclosures and help information.

Pause

Temporarily turn off outage alerts to your phone.

Resume

Resume texting after using the Pause command.

Cancel

Disable texting.

Frequently Asked Questions

How do I register?

How do I send a text?

How much does this service cost?

Can you guarantee delivery of text messages?

Download our app!

While you're texting us, don't forget to download our app! Smart phone users can download the Entergy app to get news, valuable tips, and view account information.